Privacy Questions
PRIVACY POLICY
Effective Date: 07 August 2026
Kasliwal Construction (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you visit our website, contact us, request our services, or communicate with us through official channels including Meta WhatsApp Business Platform, Rich Communication Services (RCS), email, telephone, SMS, or any other digital communication platform.
This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (where applicable), the Information Technology Act, 2000, and industry best practices. It is also designed to align with Meta (WhatsApp Business Platform) and Google RCS Business Messaging policies to support business verification and website compliance.
By accessing our website or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Introduction
Kasliwal Construction is committed to maintaining the confidentiality, integrity, and security of the personal information entrusted to us.
We understand that your privacy is important and therefore collect only the information necessary to provide construction-related services, respond to enquiries, prepare quotations, manage projects, improve customer support, and comply with applicable legal and regulatory obligations.
This Privacy Policy applies to:
- Visitors to our website
- Prospective customers
- Existing clients
- Business partners
- Vendors and contractors
- Individuals communicating with us through WhatsApp Business, RCS, email, SMS, telephone, or other approved communication channels
This Policy governs all personal information collected both online and offline.
2. Information We Collect
Depending upon your interaction with Kasliwal Construction, we may collect different categories of information.
A. Personal Information
This may include:
- Full Name
- Mobile Number
- Email Address
- Residential or Business Address
- City and State
- PIN Code
- Company Name (if applicable)
- Project Location
- Construction Requirements
- Property Details
- Budget Information
- Identity details voluntarily shared
- Communication Preferences
We collect this information only when voluntarily provided by you through enquiry forms, contact forms, quotation requests, WhatsApp conversations, RCS messaging, email communications, telephone calls, or direct meetings.
B. Device Information
When you visit our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Screen Resolution
- Language Preferences
- Date and Time of Access
- Website Usage Statistics
- Referring URLs
- Pages Visited
- Session Duration
- Crash Reports
- Diagnostic Information
This information helps improve website performance, security, and user experience.
C. Cookies & Similar Technologies
Our website may use:
- Essential Cookies
- Performance Cookies
- Analytics Cookies
- Preference Cookies
- Session Cookies
- Security Cookies
Cookies help us remember your preferences, understand visitor behaviour, improve website functionality, and enhance overall user experience.
You may disable cookies through your browser settings; however, certain website features may not function properly.
D. Communication & Message Data
When you contact Kasliwal Construction through Meta WhatsApp Business Platform, Google RCS Business Messaging, SMS, email, telephone, or website forms, we may collect:
- Message Content
- Conversation History
- Date and Time of Communication
- Phone Number
- Delivery Status
- Read Status (where supported)
- Attachments voluntarily shared
- Customer Support Records
- Project-related discussions
- Appointment details
- Quotation requests
We process such information only for legitimate business purposes and in accordance with applicable platform policies.
3. Purpose of Data Collection
Kasliwal Construction collects personal information for legitimate business purposes, including but not limited to:
- Responding to enquiries
- Preparing project quotations
- Providing construction consultations
- Managing customer relationships
- Scheduling site visits
- Executing construction projects
- Sending project updates
- Sharing invoices and payment information
- Providing customer support
- Verifying customer identity where necessary
- Improving website functionality
- Enhancing service quality
- Conducting internal analytics
- Maintaining business records
- Complying with legal obligations
- Preventing fraud and misuse
- Ensuring platform security
- Delivering notifications through WhatsApp Business and RCS after obtaining appropriate consent
We do not collect personal information for unlawful or unrelated purposes.
4. Consent for WhatsApp & RCS Data Processing
Kasliwal Construction communicates with customers using official communication platforms, including the Meta WhatsApp Business Platform and Rich Communication Services (RCS), only where appropriate consent or another valid legal basis exists.
By voluntarily sharing your mobile number or initiating communication with us, you acknowledge that you may receive messages relating to:
- Enquiry responses
- Project discussions
- Quotations
- Appointment confirmations
- Site visit schedules
- Construction progress updates
- Billing notifications
- Service reminders
- Customer support
- Transactional and utility messages permitted under applicable platform policies
We do not use WhatsApp Business or RCS for unsolicited messaging or spam. Marketing communications, where applicable, will be sent only in accordance with applicable laws, platform policies, and any consent requirements.
You may opt out of non-essential communications at any time by contacting us or following the instructions provided in the communication.
5. Legal Basis for Processing
Kasliwal Construction processes personal information only when there is an appropriate legal basis, including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of legitimate business interests
- Fraud prevention and security
- Responding to legal or regulatory requirements
- Customer support and service delivery
Where consent is required, you may withdraw it at any time, subject to legal and contractual obligations.